Refund policy


KombatWear Refund, Return & Cancellation Policy

Contact: support@kombatwear.com
Business name: KombatWear
Last updated: October 26, 2026

1. Pre-Order Notice: Please Read Before Purchasing

All KombatWear hoodies are sold as pre-orders. Items are produced in batches after you order and are not in stock at the time of purchase.

  • Production time: 3–5 weeks from the date of your order
  • Shipping time after dispatch: 5–10 business days, depending on your location
  • Total estimated time from order to delivery: 4–7 weeks

Pre-order status and these timeframes are shown on every product page, at checkout and in your order confirmation email. By placing an order you confirm that you have read and accepted them.

If we expect to miss the estimated shipping date, we will email you before that date with a revised date. You can then choose to keep your order or cancel it for a full refund.

2. Order Cancellations

  • Within 24 hours of ordering: cancel for a full refund by emailing infocovemade@gmail.com with your order number.
  • After 24 hours: production for your order has begun and it can no longer be cancelled, except as described in Section 1 (delayed orders) and Section 7 (EU/UK customers).
  • Once shipped: orders cannot be cancelled. You may request a return under Section 3.

3. Returns

You may request a return within 30 days of delivery, as shown by the courier's tracking.

To qualify, the item must be:

  • unworn, unwashed and free from damage, odours, makeup or pet hair
  • returned with all original tags attached and in its original packaging
  • accompanied by your order number

How to return:

  1. Email support@kombatwear.com with your order number, full name and reason for the return.
  2. Wait for our written return approval and instructions. Returns sent without approval may be refused.
  3. Send the item using a tracked shipping service. Return shipping costs are paid by the customer unless the item arrived faulty or incorrect (see Section 4). We are not responsible for returns lost in transit without tracking.

Items returned worn, damaged or incomplete may be refused or receive a partial refund that reflects their condition. We will send you photos if this happens.

4. Damaged, Faulty or Wrong Items

Please check your order when it arrives. If something is wrong, email support@kombatwear.com within 7 days of delivery with:

  • your order number
  • clear photos of the issue, including the item and the shipping label

We will send a replacement or a full refund, including shipping costs, at no cost to you. We may ask for more photos before resolving the claim.

5. Non-Returnable Items

  • Custom or personalised items made to your specifications
  • Gift cards
  • Items marked "Final Sale" on the product page at the time of purchase

These do not affect your rights if an item arrives faulty or incorrect.

6. Exchanges

We don't offer direct exchanges, because each piece is produced in pre-order batches. To get a different size or design, return your item under Section 3 and place a new order. Please check our size chart before ordering.

7. EU & UK Customers: 14-Day Right of Withdrawal

If you live in the EU or UK, you may cancel your order without giving a reason:

  • at any time before it ships, and
  • for 14 days after delivery.

Email infocovemade@gmail.com to use this right. Items must be returned within 14 days of telling us, unworn and with tags attached. We will refund the item price and the original standard shipping cost within 14 days of receiving the return. Return shipping is paid by the customer. Custom or personalised items are excluded where the law allows.

8. Refunds

  • Refunds go to the original payment method only.
  • We process approved refunds within 5 business days of receiving and inspecting your return. Your bank may take a further 5–10 business days to show it.
  • Original shipping costs are non-refundable, except for faulty or incorrect items, orders cancelled because of our delay, and EU/UK withdrawals.

If your refund hasn't appeared 15 business days after we confirm it, email support@kombatwear.com and we will send proof of the refund transaction.

9. Disputes & Chargebacks

If there is any problem with your order, please email support@kombatwear.com first. We reply within 1–2 business days and resolve most issues within a few days, which is much faster than a bank dispute.

We keep records of every order, including the checkout confirmation of our pre-order terms, order confirmation emails, shipping dates, tracking numbers, delivery confirmations and all customer messages. If a chargeback is filed, we will send this evidence to the payment provider.

The following do not entitle a customer to a chargeback:

  • an order still within its stated pre-order timeframe
  • an order that tracking shows as delivered to the address entered at checkout

10. Shipping Address & Delivery

  • Please check your shipping address at checkout. Email us within 24 hours to correct it. We are not responsible for orders sent to an incorrect address that the customer entered.
  • Orders marked "delivered" by the courier are treated as delivered. If tracking says delivered but you can't find your package, check with neighbours and your local post office, then contact us within 7 days so we can open an investigation with the courier.
  • Packages refused or unclaimed may be refunded minus the original and return shipping costs.

By placing an order with KombatWear, you confirm that you have read and agreed to this policy.

KombatWear Shipping Policy

Contact: support@kombatwear.com

Pre-Order Production

All KombatWear hoodies are made to order in pre-order batches.

Stage Timeframe
Production 3–5 weeks after your order
Shipping after dispatch 5–10 business days
Total estimated delivery 4–7 weeks from order

Holiday orders: to receive your order before Christmas, order by November 1. That allows for the full 7-week maximum.

Tracking

You'll receive an email with your tracking number when your order ships. Please watch your tracking and make sure someone can receive the package.

Delays

If production or shipping is delayed beyond the estimate, we will email you before the original estimated date with a new date. You can then cancel for a full refund (see the Refund Policy, Section 1). Customs or courier delays after an order has shipped are outside our control, but we will help you follow up with the courier.

Customs & Duties

International orders may be charged import duties or taxes by the destination country. These are the customer's responsibility.

Support

Questions about your order? Email support@kombatwear.com and we'll reply within 1–2 business days. Please contact us before opening a dispute so we can fix it quickly.